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SellCAD Refunds Policy

Refunds Policy for the Purchases Made on SellCAD.com.au

www.SellCAD.com.au inherits the Business Principle of 'Simple & Clear' from its parent, Envision I.T. Pty Ltd. We clearly explain our offering and assist our customers to select the right products matching their needs. This is because most of the products, once sold cannot be returned or carry limited warranty.

  1. All the products sold through www.SellCAD.com.au are backed by manufacturer's or developer's warranty. www.SellCAD.com.au extends its customers' the same warranty as provided by the manufacturer / developer.
  2. In the event a customer is eligible for a refund in line with the manufacturer or developers' returns policy, www.SellCAD.com.au shall promptly make a refund to the customer.
  3. The refunds are made through a bank transfer or cheque or refund on the credit card, American Express or Diners Card. As we do not keep Card details with us, the customer may be required to provide Credit Card details for a refund.
  4. Returns must be requested within 7 days of purchase. These are accepted subject to manufacturer / developer terms. Some manufacturers / developers allow up to 30 days return.
  5.  In general, for all returns approved within 30 days, we will refund 100% minus 2% credit card or 3.5% Amex / Diners card processing fee (if the items were purchased on credit / amex / diners card).
  6. All returns requested after 30 days  will attract  at least 15% restocking fee provided the return is accepted by the manufacturer / developer.
  7. Returns must include original packaging.
  8. Please Note:
    • Some Items can be returned only in a sealed or shrink wrapped condition. Examples of such items are 'packaged software', toners, HDDs, External drives etc.
    • A software bug is not a  reason to return a product.
    • Hardware especially delicate and small items or heavy items such as large format printers, should be returned with original packing.
    • Computers, Notebooks carry their own warranty terms. If in doubt, please clarify warranty issues prior purchase.
    • All returns accepted subject to their acceptance by Manufacturer / developer.
    • Refunds are made within 3 working days after confirmation of receipt of goods 'good for refund' by Manufacturer / Developer or their nominated agency. 
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